Heated Neck Massager

While we don’t offer direct exchanges at this time, returning an item for a refund and placing a new order is quick and easy with our 30 day return policy. Once your return is approved, we’ll issue a full refund so you can reorder the correct size, style, or product right away.

To get started, simply email info@arconwellness.com or call +1 (352) 239-9532. We’ll guide you through the return process and help ensure your new order ships out promptly from our Florida warehouse.

You can adjust intensity levels and choose between 2-way massage directions to precisely target areas of tension. The smart button interface makes it easy to control power, direction, intensity, and heat.

The built in 15 minute auto shut off is designed for optimal safety and effectiveness. It is perfect for a quick, relaxing session.

We take great care in packaging your order to ensure it arrives in perfect condition from our warehouse at 805 SE 43rd Str, Ocala, FL 34480, USA. However, if your package arrives damaged, please don’t worry. We’ve got you covered with a straightforward resolution process.

Simply contact us within 7 days of delivery at info@arconwellness.com or +1 (352) 239-9532 with photos of the damage and your order details. We’ll quickly arrange a free replacement or full refund, and in most cases cover return shipping for the damaged item. Check out our refund policy for more information.

It features 8 deep kneading nodes that provide a shiatsu-style massage to target tense muscles in the neck and upper shoulders, relieving stiffness and promoting relaxation after long sitting or activity. The constant temperature heat function adds soothing warmth to enhance blood flow and create a calming sensation.

If you need help with your order, we're here to assist you quickly and easily. You can reach our dedicated support team Mon-Fri: 9:00 AM - 5:00 PM (EST) through multiple convenient channels to ensure your issue is resolved promptly.

Contact us from 9:00am - 5:00pm EST for instant responses. email us at info@arconwellness.com, or give us a call at +1 (352) 239-9532. Most order related questions or issues are handled in under 5 minutes, so you can get back to enjoying your purchase without delay!

Our return policy is designed to give you complete peace of mind with your purchase. We offer a generous 30-day return window from the date you receive your order, allowing you plenty of time to try out your seat cushion and ensure it's the perfect fit for your needs.

If you're not completely in love with it, simply send it back for a full refund, no hassle involved. Just make sure the product is returned in its original condition, unused and with all original packaging, and include your proof of purchase. We'll process your refund promptly once we receive the item! Check out our return policy for more information.

It works only when plugged in, providing consistent power and reliable performance without battery limitations.

Yes! It includes overheat protection and a 15-minute automatic shut-off to prevent overuse and ensure safe sessions.

Tracking your package with Arcon Wellness is simple and convenient, giving you real time updates on your order's journey from our warehouse, straight to your door. Once your order has shipped, you'll receive a confirmation email containing your unique tracking number and a direct link to the carrier's tracking page for easy monitoring.

To track your package at any time, visit the Track Your Order page on our website and enter your order number. This will provide the most up to date status, including processing, in transit details, and estimated delivery. If you need any assistance locating your order number or interpreting the tracking information, feel free to reach out to our support team, we're here to help!

At Arcon Wellness, we're committed to providing excellent customer support and are here to help with any questions, order inquiries, or product concerns you may have. You can easily contact our friendly team through multiple convenient channels.

Feel free to email us at info@arconwellness.com for detailed assistance, or give us a call at +1 (352) 239-9532 for quicker resolutions. Our customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM EST. We look forward to hearing from you!