FAQ
FAQ
Got questions? We’ve got answers!
If something isn’t covered here, feel free to reach out to our team!
#1: When can I expect my order to arrive? Processing takes 1–2 business days, with shipping adding 6–8 business days. Total delivery: 7–10 business days. See our Shipping Policy for full details.
#2: Is shipping free? Absolutely! Free standard shipping on every order within the United States. Check the Shipping Policy for more.
#3: Where is Arcon Wellness based? We are a U.S. based brand, curating premium wellness products with delivery available only within the United States.
#4: What if my item arrives damaged or defective? We’ll send a free replacement. Just contact us and return it within 30 days. Full process in our Return Policy.
#5: Can I cancel an order after placing it? Yes, within 24 hours of purchase. Reach out to us right away to cancel.
#6: What’s your return process like? Simple and stress free. Visit our Return Policy page for guidance.
#7: How soon will I get my refund? Refunds are issued once we receive and inspect your return. Expect funds back on your original payment method within 7 business days (timing varies by provider). See Refund Policy for details.
#8: Are your products covered by a warranty? Yes! Every purchase includes a 30 day warranty. Learn more in our Return Policy.
9: How do I reach customer support? Use the Contact Us form or email
info@arconwellness.com. We’re here to help!
#10: Do you ship outside the U.S.? Not at this time, we currently ship only within the United States.
#11: Is there a physical store I can visit? We are currently online-only, which lets us keep our prices low and our selection high.
#12: Can I order in bulk for my business? Yes! Contact our team for bulk pricing and details.
#13: How do I exchange an item? Exchanges follow the same process as returns. See our Return Policy for instructions.
#14: How do I track my package? Use the Track Order page on our website with your order number.
Contact Us
Store Name: Arcon Wellness
Address: 805 SE 43rd St, Ocala, FL 34480, USA
Email: info@arconwellness.com
Phone: +1 (352) 239-9532
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Response Time: Most emails answered within 1–2 business days.