Got Questions? We've Got Answers!

If something isn’t covered here, feel free to reach out to our team!

#1: When can I expect my order to arrive? We offer free shipping on all US orders. Orders are processed within 1–3 business days (Mon–Fri, 9 AM–5 PM EST). Typical transit time is 6–8 business days, with most deliveries arriving 7–10 business days after shipment. For full details, see our Shipping Policy page.

#2: Is shipping free? Absolutely! We're thrilled to provide free standard shipping on every order shipped within the United States, no minimum purchase required. This applies to all eligible items and helps make customers shopping experience even more convenient and affordable. For more information, including estimated delivery times, tracking options, potential exceptions, and any other details you might need, review our full Shipping Policy page.

#3: Where is Arcon Wellness based? Arcon Wellness is proudly based in Ocala, Florida, with our warehouse located at 805 SE 43rd St, Ocala, FL, 34480, USA. This central location helps us ship orders efficiently across the United States with reliable free delivery. While we don’t have a public storefront or accept walk ins at this address, our customer service team is available Mon–Fri: 9:00 AM – 5:00 PM (EST) remotely.

#4: How can I be confident my package will arrive perfectly? We take great care in packaging your order to ensure it arrives in perfect condition from our warehouse at 805 SE 43rd St, Ocala, FL, 34480, USA. We're committed to delivering your package in perfect condition every time! In the rare event anything isn't quite right upon arrival, Arcon covers a seamless and straightforward resolution process to ensure your complete satisfaction. Simply contact us within 7 days of delivery at info@arconwellness.com or +1 (352) 239-9532 sharing photos and your order details. We'll promptly arrange a complimentary replacement or full refund, and in most cases, we'll even cover the return shipping to keep things effortless for you. Check out our refund policy for more information.

#5: Can I cancel an order after placing it?  Yes, orders can be canceled within 24 hours of purchase without any issues. To do so, please reach out to our customer support team as soon as possible, ideally right away, with your order number and details. We'll promptly process the cancellation and confirm with the customer once it's complete, ensuring no charges are applied if it hasn't been processed yet.

#6: What’s your return process like? Our return process is designed to be simple, straightforward, and completely stress free for you. If you are not entirely satisfied with your purchase, you can initiate a return within the specified window outlined in our policy. Visit our Return Policy page for step by step guidance, including how to start the return, eligible items, refund options, and any necessary instructions for packaging and shipping. 

#7: How soon will I get my refund? Refunds are issued once we receive and inspect your return. Expect funds back on your original payment method within 7 business days (timing varies by provider). See Refund Policy for details.

#8: What are your customer service hours? Arcon Wellness customer service operates Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time, giving you reliable access during standard business hours. Whether you need help with an order, product information, or returns, our team is standing by during these times. Feel free to email us anytime at info@arconwellness.com. we'll get back to you as soon as we’re back in the office. You can also call us directly at +1 (352) 239-9532 during operating hours for faster assistance.

#9: How do I contact customer support?  At Arcon Wellness, we're committed to providing excellent customer support and are here to help with any questions, order inquiries, or product concerns. Simply contact our friendly team for assistance. Feel free to email: info@arconwellness.com for detailed assistance, or call: +1 (352) 239-9532 for quicker resolutions. Our customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM EST.

#10: Do you ship outside the U.S.? At this time, we do not offer shipping outside the United States. This allows Arcon Wellness to maintain high standards for shipping speed, tracking, and overall service quality. While we hope to expand internationally in the future, our focus right now is on providing the best possible experience.

#11: Is there a physical store I can visit? Unfortunately, Arcon Wellness is currently online only, which lets us keep our prices low and our selection high. While we don’t have a public storefront or accept walk ins, our customer service team is available Mon–Fri: 9:00 AM – 5:00 PM (EST) remotely.

#12: Can I order in bulk for my business? Yes! We are happy to offer special bulk pricing for larger orders, making it even easier for businesses, events, resellers, or anyone needing multiple items. Simply contact our friendly customer support team and wee will promptly provide customized pricing options, availability information, and all the details needed to move forward. Our goal is to make bulk purchasing straightforward, cost effective, and tailored to your needs.

#13: Can I exchange an item? While we don’t offer direct exchanges at this time, returning an item for a refund and placing a new order is quick and easy with our 30 day return policy. Once your return is approved, we’ll issue a full refund so you can reorder the correct size, style, or product right away. To get started, simply email info@arconwellness.com or call +1 (352) 239-9532. We’ll guide you through the return process and help ensure your new order ships out promptly from our Florida warehouse.

#14: How do I track my package?  Tracking your package with Arcon Wellness is simple and convenient, giving you real time updates on your order's journey from our warehouse, straight to your door. Once your order has shipped, you'll receive a confirmation email containing your unique tracking number and a direct link to the carrier's tracking page for easy monitoring. To track your package at any time, visit the Track Your Order page on our website and enter your order number. This will provide the most up to date status, including processing, in transit details, and estimated delivery. If you need any assistance locating your order number or interpreting the tracking information, feel free to reach out to our support team, we're here to help!

Contact Us:

Address: 
805 SE 43rd St, Ocala, FL, 34480, USA

Email: 
info@arconwellness.com

Phone:
+1 (352) 239-9532

Customer Service Hours:
Mon–Fri: 9:00 AM – 5:00 PM (EST)